UXperts September round-up

September 2019: Fighting privileged design with inclusive research + Bad healthcare UX is killing people + Why inclusive design is important + more

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A guide to interface design for older adults

As people age, there are certain physiological and cognitive changes that are almost inevitable. And while many who are over sixty have been around technology almost their entire adult lives, those physiological and cognitive changes need to be compensated for.
By Cameron Chapman at

Answers to your most contentious questions about wireframes

Leon Barnard from Balsamiq addresses commonly asked questions about wireframes that often lead to confusion and misuse. He talks about why designers should spend time making wireframes, when and how as well as what level of fidelity is best, where prototypes and sketches fit in and when it’s appropriate to show wireframes to non-designers.
By Leon Barnard at

Design is lagging: UX teams have a inclusivity problem

“Inclusive design is en vogue in user experience right now. And I truly like that. I enjoy that people are expanding beyond the lowest hanging fruit of screen reader and captioning tools. But the UX market has a problem despite our fascination with inclusivity.”
By Soren Hamby at

Why ‘responsible tech’ is good for business

In a nutshell, responsible tech is about designing innovative new digital technologies that have a positive impact on people and society. But in 2019 the crushing reality is that some digital technologies are making people’s lives worse.
By Dawn Walter at

Why inclusive design is important

Molly Watt is determined to change how the world works, especially the online one, through inclusive design. Born deaf, she also began to lose her sight as a teenager and was told she would be blind in her thirties because of Usher syndrome, a progressive condition with no cure.
By Paul Harvey-Douglas at

Bad healthcare UX is killing people

Bad healthcare UX is killing people. Medical errors are the third leading cause of death in America. In Europe, over 1 in 10 hospitalisations involve a medical error. This blog is about how people-centred design and design thinking can make healthcare safer.
By Dr Gyles Morrison MBBS MSc at

When to consider UX illustration in experience design

When you come across a well designed and executed illustration within a digital experience it’s easy to see, and enjoy the benefits. But how did it get there? There can be an air of mystery around the practice of illustration. Sounds romantic but where there’s mystery, there’s uncertainty, and uncertainty creates barriers.
By Emily Trotter at

6 UX books not written by Don Norman, Alan Cooper, or Steve Krug UX pros need to read

With respect to Mr. Norman, Mr. Cooper, and Mr. Krug, there is so much more good UX reading out there, especially for new UXers. Here are six books along with links to pick them up if any of them pique your interest.
By Doug Collins at

Improving UX doesn’t “dumb down” your product. It enhances efficiency.

Obviously if your target audience is a serious bunch you don’t want your UI to look like it was built for a kindergarten class. But improving the UX? Making it easier to use? No one in the universe is going to complain if something that used to take them 16 steps can now be done in two.
By Jennifer Aldrich at

Fighting privileged design with inclusive research

A case study about People for Research’s recruitment for the Talk to FRANK’s website redesign, inspired by a recent talk by Emma Howell, Head of User Research at cxpartners.
By Maria Santos at

Validating product ideas: lean user research by Tomer Sharon

In this blog, Dr Chloe Sharp analyses Tomer Sharon’s book “Validating Product Ideas through Lean User Research” and highlights the questions answered by the author through the scale ‘strategise, execute and assess’.
By Dr Chloe Sharp at

How stories shape our choices and create impact

As design researchers, our first job is to collect facts. We work on the assumption that facts are valuable, that facts change minds, that facts have impact. But facts aren’t everything. We’ve all been in situations where facts have been ignored or overruled.
By Giles Colborne at

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