UXperts August round-up

August 2019: Stop freaking out about the evils of personas + Applying content design principles to user recruitment + more

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7 ways to ensure a frictionless onboarding process

Designing services with life events

UCD Bristol 2019: the highlights so far

Applying content design to user recruitment

What scripts and schemas can teach us about conversational experiences

AMA with Juan Rafael Lopez, Senior Product Director at UserZoom

9 amazing books that go beyond UX design

Interview with UX Designer Jen Macias

The business case for customer experience

What to do when user research isn’t giving actionable results

The 3-click rule for navigation is false

Stop freaking out about the evils of personas